Sears: The Email Tar Baby

If you get email spam from Sears/Experian, do NOT try to contact them or ask them to remove you from their list. Just report them to www.spamcop.net or their upstream provider.

The harder you struggle, the more you will entangle yourself...

They had one email address, removed it, now they have two more. I give up... for the moment.

(hris

-----Original Message-----
From: webcenter@customerservice.sears.com
[mailto:webcenter@customerservice.sears.com]
Sent: Friday, October 14, 2005 6:24 PM
To: christian@nielsentech.com <--- Don't tell me I sent this with this email by mistake? Yup, sure did...
Subject: RE: Sears: Welcome to Sears


Please include the following line in all replies.
Tracking number: UT20051014_0000000977

Dear Customer,

Thank you for contacting Sears.

In order to enhance the shopping experience of our Sears customers, we are
offering the option to receive Sears’ promotional emails as a new way to
learn about our new products, exclusive offers and services. We captured
your email address from a recent purchase or service that you received
from Sears (phone order, catalog order, or Internet order). To
unsubscribe, please click the link on the last paragraph of the welcome
email.

We appreciate your business and we hope you will continue to choose Sears
for your future purchases.

Look for Great Ideas throughout the store and find Sears exclusive
innovations from great brands like Sony, Kenmore, NordicTrack, Craftsman
and Reebok to help you create the good life.

Shop sears.com now to pick up great products for the season.
http://www.sears.com

Sharon B.
Sears Customer Care
webcenter@customerservice.sears.com
1-800-349-4358

 -----Original Message-----
 From: "Chris Nielsen" <christian@nielsentech.com>
 Sent: Oct 14, 2005 9:51:54 AM CDT
 To: <webcenter@customerservice.sears.com>

 So what is this now?!

 I send you an email, and your system takes that and adds it to a list?

 I thought this experience was over, but I guess not? I am both pissed off and amused.

 Someone had contacted me with a short message that the other email address I wrote about had been removed. Now I get this.

 It would be funny if it was not so pathetic...

 I can see my next blog post now: "Sears: The New Tar Baby".

 I'll give you a chance to resolve this first.

 Thanks,
 Chris

 P.S. In the message below I see "we are offering the option to receive Sears  ’ promotional emails". This is untrue. You are putting people on your list  before asking them. Please change your system to be "opt-in" and not  "opt-out"! The latter is what spammers do.


 -----Original Message-----
 From: webcenter@customerservice.sears.com
 [mailto:webcenter@customerservice.sears.com]
 Sent: Friday, October 14, 2005 8:09 AM
 To: promotions@nielsentech.com <------ New spam being sent to the email address I used and note message below in bold:
 Subject: RE: Sears: Welcome to Sears

 Please include the following line in all replies.
 Tracking number: UT20051013_0000009228

 Dear Customer,

 Thank you for contacting Sears.

 In order to enhance the shopping experience of our Sears customers, we are
 offering the option to receive Sears’ promotional emails as a new way to
 learn about our new products, exclusive offers and services.  We captured
 your email address from a recent purchase or service that you received
 from Sears (phone order, catalog order, or Internet order). To
 unsubscribe, please click the link on the last paragraph of the welcome
 email. <--- There was no "welcome" email, this is the first contact.

 We appreciate your business and we hope you will continue to choose Sears
 for your future purchases.

 Sears Customer Care
 webcenter@customerservice.sears.com
 1-800-349-4358


 > -----Original Message-----
 > From: "Promotions" promotions@nielsentech.com <---- email address I responded with.
 > Sent: Oct 13, 2005 12:16:09 PM CDT
 > To: "Sears" <support-byv66aca1t9cgzbcxpdftb26vrjh65@e.experian-ems.com>,
 sears@e.experian-ems.com
 >
 > Sears: Welcome"Welcome to SPAM" is more like it...!
 >
 > I'm sorry to bother you, but my efforts to reach someone at Sears to make
 > them aware of this problem has not been an effective use of my time so far.
 > Time to escalate...
 >
 > The is the second email spam that I have received from Sears/Experian. The
 > first was to a different email address. Both that address and this one have
 > NEVER opted in with Sears or Experian and since there is no real entity that
 > uses it, they could not be a Sears customer. They were used to submit client
 > sites to search engines and are now only used be email spammers, most of
 > whom are obvious scum.
 >
 > Please remove all email addresses that have not opted-in on your list and
 > leave us alone and the Sears reputation intact.
 >
 > Thank you,
 > Chris Nielsen
>
 >   -----Original Message-----
 >   From: Sears [mailto:sears@e.experian-ems.com]
 >   Sent: Wednesday, October 12, 2005 10:10 PM
 >   To: securitykit@nielsentech.com <------------- Email address used only by spammers
 >   Subject: Sears: Welcome to Sears
 >
 >
 >
 >          [client name],
 >         We're excited to add to your shopping experience with these
 > exclusive benefits delivered directly to your inbox. You will receive  emails
 > about:
 >
 >         a.. Savings and promotions in-store and online
 >         a.. Exclusive online products and offers
 >         a.. Free shipping offers
 >         a.. Seasonal sales and event alerts
 >         a.. New innovative products
 >         Shopping with us has never been more convenient. As always, your
 > satisfaction is guaranteed or your money back.
 >
 >         Shop Sears.com now.
 >
 >        You have received this promotional email as a Sears customer. If you
 > would prefer not to receive communications via email from Sears, click here
 > to be removed from our email list.
 >         We work hard to protect your privacy. Although a Sears-authorized
 > representative may alert you to unusual activity on your account, that
 > person won't ask for your password, your complete social security number
> or
 > your complete credit card number. If you have questions, please review the
 > Sears Privacy and Security Policies at www.sears.com, email
 > webmaster@customerservice.sears.com or call Sears Customer Service at
 > 1-800-349-4358.
 >
 >         Sears Holdings Corporation, 3333 Beverly Road, Hoffman Estates, IL
 > 60179