XML FeedsThe Better Business Bureau has received a customer complaint!
By admin on Nov 25, 2011 | In Email and Spam
After receiving the following email, I called the Better Business Bureau of Utah and the recording on their machine mentioned right away that many fraudulent emails have sent out with virus-infected attachments. I thought this email was real, but I know better than to click on any unexpected (or even some expected) attachments. I am posting the email here to warn others:
November 25, 2011
Owner/Manager
RE: Case # 31989667 Nancy Walden
The Better Business Bureau has received the above-referenced complaint from one of your customers regarding their dealings with you. The details of the consumer\'s concern are included on the reverse. Please review this matter and advise us of your position.
As a neutral third party, the Better Business Bureau can help to resolve the matter. Often complaints are a result of misunderstandings a company wants to know about and correct.
In the interest of time and good customer relations, please provide the BBB with written verification of your position in this matter by December 01, 2011 . Your prompt response will allow BBB to be of service to you and your customer in reaching a mutually agreeable resolution. Please inform us if you have contacted your customer directly and already resolved this matter.
The Better Business Bureau develops and maintains Reliability Reports on companies across the United States and Canada . This information is available to the public and is frequently used by potential customers. Your cooperation in responding to this complaint becomes a permanent part of your file with the Better Business Bureau. Failure to promptly give attention to this matter may be reflected in the report we give to consumers about your company.
We encourage you to print this complaint, answer the questions and respond to us.
If you are unable to respond using the internet, then please respond in writing to the address above or by Fax at (801) 892-6002.
We look forward to your prompt attention to this matter.
Sincerely,
Jeffrey Yocum
Dispute Counselor
antispamedit@utah.bbb.org
Better Business Bureau of Utah
5673 South Redwood Road #22
Salt Lake City, UT 84123
Tel: (801) 892-6009 Fax: (801) 892-6002
3 comments
I clicked on this :( Have done a virus scan but cannot find anything. Do you know what virus was in the email? Thanks MartinHi Martin,
Thanks for your message. I didn't know so I did a search and found this:
"However, when the link is clicked, it releases a virus which will allow the creators to gain access into the company’s files."
http://www.globaltvedmonton.com/pages/story.aspx?id=6442528179
That may or may not be accurate, but if you clicked on the link for the .exe file you may be infected. It is possible that your anti-virus caught it before it could get started. I would contact the vendor of your anti-virus software and ask them.
Otherwise I would recommend getting an update and perhaps try a good online virus scanner like Trend Micro at http://housecall.trendmicro.com/. It's slow, but it has worked well for me in the past.
Sorry I can't be more help, but I have not researched the details.
Thank you,
Chris Nielsen
Nielsen Technical Services
9145 Ranier Lane North
Minneapolis, MN 55311 USA
http://www.NielsenTech.com
Internet Consulting
Very well written and easy to read I actually really enjoyed reading this, good post very informative and easy to read. I have added this Spaceful blog to my bookmarks. 
Today, I went to the beachfront with my kids. I found a sea shell and gave it to my 4 year old daughter and said "You can hear the ocean if you put this to your ear." She placed the shell to her ear and screamed "Internet Expert Witness". There was a hermit crab inside and it pinched her ear. She never wants to go back! LoL I know this is completely off topic but I had to tell someone! Leave a comment
| « Do You Really Want To Hurt Me...? | Blog Network Update » |
